How to put the Customer Experience into Practice?
There is a differential in this strategy. You not only make yourself present in these networks, you prospect and serve leads in an integrated way. Omnichannel is a strategy that unites your company's online and offline channels, with the aim of providing the best possible shopping experience. The meaning of the term is as follows: the prefix “omn” corresponds to the meaning of all, an entire set. The term “channel”, which is more popular and of English origin, means channel. So, as the name suggests, it is necessary to integrate the corporate communication channels as a whole. This is a convergent measure of all communication environments of a business – e-commerce, physical establishment, social networks, applications and online store. That is, regardless of whether your customer's purchase was made in your physical or virtual store, the treatment and handling of the purchase will be the same.By the way, these channels can be programmed to interact with each other. An omnichannel model can use automation tools to offer a more complete experience. Therefore, the ideal is that you integrate your channels and use this entire database to improve processes and actions in your company. That said, now let's see the main advantages of call history for your business. Follow! Benefits Call history enables you to perform better in many aspects. But you need to use this voice data mobile number list consistently. Basically, to get the call history information, you use the call recordings. Let's understand this a little better. Entrepreneurs often wonder whether or not they can record phone calls. The answer to that question is: it depends. The use of the recording by third parties is a crime. That is, the recording of a call that is not made or received by you is a crime. The recording of calls in cases of services regulated by the federal government is mandatory according to Decree 6,523 of 2008.
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This decree is known as the SAC Law. And this is the legal parameter that sets general rules on Customer Service. For example, the decree establishes a level of service quality and also supports Consumer Law. In addition to, of course, encouraging good business practices. According to this legal provision, you can record calls from your company, as long as both parties involved in the communication are aware. At this point, transparency in the relationship with your consumer is necessary. It is even worth preparing your team to explain during the conversation the reason for the recording. Emphasizing that the recordings exist to protect the rights of both. As, for example, in the case of legal proceedings against the company, the customer may also request recordings of the service. In specific cases, such as telephone companies, this is a mandatory practice. The operator must keep the recording for up to 180 days due to the legal security of the material. As such, you can (and should) use recordings to improve your customer service. We have listed the benefits of call history below.
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